Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in the exact same condition that you received it.

  • The product must be returned with all original parts, accessories, manuals, tags, and original packaging.

  • Items that have been opened, used, installed, assembled, or altered in any way will NOT be accepted.

  • You must provide the receipt or proof of purchase.

Any item returned incomplete, opened, damaged, or not in original condition will be rejected and sent back at the customer’s expense.

Return Shipping

We provide free shipping on orders, however:

  • Return shipping is NOT free.

  • Customers are fully responsible for all return shipping costs.

  • We do not provide prepaid return labels.

  • Original shipping charges (if any) are non-refundable.

How to Start a Return

To request a return, please contact us at:

nikcaninc@gmail.com

The return address will be provided via email reply only.

You can contact us anytime at the same email for return-related questions.

Damages and Issues

Please inspect your order immediately upon receiving it. Contact us right away if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and work to resolve it.

Exchanges

We do not offer direct exchanges.

To receive a different item:

  1. Return the original unused and unopened item (if approved).

  2. Place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved:

  • Refunds will be issued to your original payment method within 10 business days.

  • Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since approval, please contact us at nikcaninc@gmail.com.